1993 Jeep Cherokee
SYMPTOM CHECK LIST WORKSHEETS
* PLEASE READ THIS FIRST *
NOTE: This article is intended for general information purposes only. It does not apply specifically to one make or model.
PURPOSE
Why Use the Symptom Check List Worksheets?
One of the most difficult and critical lines of communication is between the service customer and the technician. The clearer the technician understands the customer’s concerns, the more likely the problem will be "fixed right the first time".
The Symptom Check List Worksheets in this article are designed to improve this communication. When used consistently, they can be helpful in reducing shop comebacks, increasing technician productivity, and producing satisfied customers. They also provide other benefits:
Reduce "No Trouble Found" problems
Increase customer involvement
Customer perceive that "they really care and listen"
Save time during peak write-up periods
Reduce recontacting customers for additional information
Improve night drop information
Insure all the right questions are asked at write-up
Making the Worksheets a Part of Your Normal Routine The following information contains ideas that may be helpful in forming habits that promote daily use of the Symptom Check Lists:
HAVE THE SERVICE ADVISER FILL OUT THE FORM(S) WITH THE
CUSTOMER WHENEVER POSSIBLE.
Place them in your night drop for the customer to fill out,
along with an instruction sheet to help them understand what
to do.
Hand out the worksheets to customers while they wait in line
during the peak morning rush and ask them to fill it out. It
will save time for all concerned and improve the quality of
information received from the customer.
Make sure it is attached to the hard copy when it goes to the
technician.
Place a copy with the final repair papers and review it with
the customer at delivery.
Put a new worksheet in the glovebox of all departing
customers.
Require that you personally see a copy of all worksheets
filled out for shop comebacks.
Hold a shop meeting to get employee buy-in and their ideas on
how to make it effective in your shop.
There are many other ways to utilize the concept, but as with every other idea, successful implementation depends on employee involvement and buy-in.
SYMPTOM CHECK LIST WORKSHEETS
CONDENSED VERSION - ALL ON ONE PAGE
NOTE: Have the service adviser fill out this form with the customer
whenever possible.
DRIVEABILITY WORKSHEET
{ To Be Filled Out By Vehicle Owner |
Name:. Model:.
Year:.
Date:.
Engine:.
Make:.
Mileage:.
MULT CHARACTERISTICS - SYMPTOMS - MSCRIPTION OF PROBLEM I FkM Chxk All That Apply In All Cat.gort.1)
Starting Problems
в–Ў Will Not Crank
в–Ў Cranks, But Won’t Start
D Starts, But Takes A Long Time
Engine Quits/ Running Problems
Quits: в–Ў Right After Starting в–Ў When Put Into Gear Q Right After Vehicle Comes To A Stop
в–Ў During Steady Speed Driving в–Ў While Idling в–Ў During Acceleration Рџ When Parking
Poor Idling Condition!
Idle Speed: в–Ў Is Too Slow At All Times в–Ў Is Too Slow With A/C On Q Is Too Fast
в–Ў Is Rough Or Uneven в–Ў Fluctuates Up and Down
Poor Running Conditions
Runs Rough Q Lacks Power Q Hesitates Or Stumbles On Acceleration в–Ў Bucks and Jerks
Engine Knocks, Pings, Rattles Q Backfires Рџ Poor Fuel Economy в–Ў Misfires or Cuts Out
G Surges and/or Chuggles в–Ў Dieseling or Run-On в–Ў Engine Light Always On
G Engine Light On Sometimes G Fuel, Gas, or Sulfur Smell
Auto. Transmission Problems
G Improper Shifting [ early/late | D Changes Gear Randomly On Its Own
G Vehicle Does Not Move When In Gear
Poor Handling
G Pulls To One Side
G Hard Steering G Vehicle Shakes and/or Vibrates While Moving
Noise Problems
Explain:
Odor Problems
Explain:
Problem Frequency
G Always
G Often
G Occasionally
Usually Occurs
G Morning
G Afternoon
G Anytime
Engine Temp.
G Cold
в–Ў Wai
GHot
Vehicle Speed
QLow
Q Cruising
в–Ў High
Driving Conditions During Occurrence
G Short - Less Than 2 Miles G 2-10 Miles Q Long - More Than 10 Miles
G Stop & Go G While Turning G While Braking
G At Gear Engagement G With A/C Operating G With Headlights On
G During Acceleration в–Ў During Deceleration G Mostly Downhill
G Mostly Uphill Q Mostly level G Mostly Curvy G Rough Road
Driving Habits
G Drive Hard Before Engine Is Warmed Q Allow Engine To Warm
G Mostly City Driving Q Highway Q Park Vehicle Inside Q Outside
Drive Per Day: G Less Than 10 Miles Рџ 10-50 G More Than 50
Fuel Octane: G87 G 89 Рћ 91 G More Than 91
Brand:
G Gasohol
G Propane Conversion
Outside Weather
Рћ Cold GWarm GHot G Wet/Rainy
G Snow/Hail G Dust/Dirt Q Dry G Humid
G Fog
Fig. 1: Entire Vehicle - Symptom Check List For Customer
FULL VERSION - ALL ON FOUR PAGES
NOTE: Have the service adviser fill out these forms with the
customer whenever possible.
Dear Valued Customer:
Our goal is to fix your problem correctly and gat you back on the road as soon as possible in the unlikely event you experierce a probВlem with your vehicle. Help us identify the exact nature of the concern by taking a few moments to complete the appropriate section of this diagnostic worksheet. Thank you.
CUSTOMER NAME:
PHONE NO.:
REPAIR ORDER NO.:
DIAGNOSTIC WORKSHEET
DRIVEABILITY - ENGINE - AUTOMATIC TRANSMISSION
OPERATING CONDITIONS (CHECK ALL THAT APPLY)
HOW OFTEN DOES IT OCCUR? (Engine and/or Transmission)
Other (explain):
Just started D Getting better в–Ў Getting worse
Рџ Since new
WHEN DOES IT OCCUR? (Engine and/or Transmission) When Engine Temperature is:
в–Ў Cold в–Ў Warm в–Ў Hot
Рџ All the time Рџ Only during warmup
SYMPTOM (CHECK ALL THAT APPLY) ENGINE
D "Service Engine Soon’TMalfunetion Indicator Light" on
Hard start/no start (cranks OK)
Won’t crank
Рџ Engine stalls
D Engine miss
Р“2 Miss while driving
D Hesitates, stumbles or sags
Hough idle
Idle is too high D Idle is too low
Poor power/performance
D Surge or chuggle, buck - jerk - skip
в–Ў Poor gas mileage в–Ў Highway в–Ў City
Рћ Pings, detonates
CJ Suphur, rotten egg odor
D Backiires (popping noise) в– underhood/tailpipe
в–Ў Exhaust smoke в–Ў Increased oil consumption
РЎР? Runs on after key is turned off
Рџ Speed fluctuates without moving accelerator
Рџ Engine noise (explain):
Рџ Always Рџ Few seconds
D Few hours Рћ Few days
в–Ў Few months в–Ў Variable
D Every to
Weather Conditions:
D Very cold - below 0 degrees F
Cool - 32 to 60 degrees F
D Hot - Above 80 degrees F
РЎ Raining Рџ Dry
Snow/ice в–Ў Wet roads
Рџ Few minutes
miles
Few weeks
Only during event
Рћ Unknown
Cold - Рћ to 32 degrees F
D Warm-60 to 80 degrees F
Any environment
Humid
Other (explain below)
D Down
(whine, rattle, groan, clunk, etc )
в–Ў Other:
TRANSMISSION
D Does not shift properly D Hard shift
D Will not shift в–Ў Up
в–Ў Will not shift into overdrive
Рћ Engine starts in other than "P" or "N"
в–Ў Noise (describe):
(whine, rattle, groan, clunk, buzz, etc.) Рџ Shifts into gear too early
Рћ Overdrive doesn’t work with speed control, but is otherwise OK
Рћ Highway speed - shudder, surge, etc
в–Ў Other
EXPLAIN:
Driving Conditions:
D Light throttle в–Ў Medium throttle в–Ў Hard throttle
Starting в–Ў At idle в–Ў Decelerating
Over bumps в–Ў When shifting D While turning
Рџ Cruising steady at MPH в–Ў While braking
Anytime в–Ў Uphill в–Ў Downhill
Рџ Highway D City/town Рџ Stop and go
в–Ў Between MPH and MPH
Only wi1h A/C Dr Defrust on
What Brand?
What Type of Fuel?
Рџ Regular UL Рџ Mid range UL D Premium Unleaded
в–Ў Gasohol в–Ў Ethanol в–Ў Methanol
Рџ Diesel #1 Рџ Diesel #2 D Various brands
When Gear Selector is in
Park/Neutral в–Ў Reverse в–Ў Overdrive
Drive/3 в–Ў Drive/2 в–Ў Drive/1
Between Gears:
Park to R or D
Second/Third
в–Ў Rev/Drive в–Ў First/Second Рџ Third/Overdrive
Fig. 2: Symptom Check List - Page 1
50(115061
BRAKES - STEERING - SUSPENSION
SYMPTOM
в–Ў Vehicle pulls right - When ED Vehicle pulls left - When
Steering wheel vibrates at MPH
Excessive play in steering
Рџ Erratic steering when braking
ED Poor steering wheel return after cornering
Suspension bottoms out
CD Leans or sways in corners
Brake light on
ED Traction control light on Рџ Uneven tire wear
Рћ Sits uneven D "Dog" tracks
ABS light on
Soft ride
в–Ў Wanders
Hard to steer
в–Ў Effort
Рџ Steering wheel off center
Shimmy/vibration (check box below for location)
D Front D Rear в–Ў Don’t know
в–Ў Seat в–Ў Floor в–Ў Other
Brake pedal
в–Ў Pulses
в–Ў Noise
WHEN DOES IT OCCUR?
в–Ў Cold days в–Ў Hot days
EH Parking manuevers ГЛ At road speed
в–Ў Squeaks в–Ў Hard Рџ Mushy Рџ Excessive travel
Рџ Intermittent
в–Ў Wet/rain ED Accelerating
в–Ў All the time ED Decelerating
EXPLAIN:
SQUEAK - RATTLE - NOISE CONDITIONS
AREA OF NOISE
Engine Compartment в–Ў Left в–Ў Right в–Ў Center
Front Suspension в–Ў Left в–Ў Right в–Ў Center
Rear Suspension в–Ў Left в–Ў Right в–Ў Center
ED Passenger Compartment ED Left ED Right ED Center
Instrument Panel D Left в–Ў Right в–Ў Center
D Doors D Left D Right D Center
Рџ Rear seat area в–Ў Console Рџ Other
Don’t know
Don’t know
РЎР? Don’t know
Don’t know
Don’t know
Don’t know
в–Ў Whine
NOISE SOUNDS LIKE
Knocks в–Ў Hard metal в–Ў Light metal в–Ў Roars
Squeaks в–Ў Rattles в–Ў Scraping в–Ў Other
HOW OFTEN DOES IT OCCUR?
в–Ў Continuous в–Ў Often в–Ў Intermittent в–Ў Just started
в–Ў Ticking
в–Ў Since new
WHEN DOES IT OCCUR?
All the time
Hard throttle
Hot days
Heavy bumps
Speed в–Ў RPM в–Ў Only moving
Light throttle в–Ў Decelerate в–Ў Steady speed
ED Cold days ED Humid or rainy CD Temperature
ED Light bumps ED Smooth pavement
ED On turns Рџ Idle in gear
в–Ў Braking
Рџ Idle out of gear
EXPLAIN:
CUSTOMER NAME:
PHONE NO.:
REPAIR ORDER NO:
SHOP USE ONLY: VIN#:
MILES:
TECHNICIAN:
ADVISOR#:
50H15062
Fig. 3: Symptom Check List - Page 2
AIR CONDITIONING - HEATER - VENTILATION
SYSTEM OR AREA AFFECTED
Lj Air conditioner |
в–Ў Heater в–Ў Defroster |
в–Ў Vent в–Ў Bi-Level |
в–Ў Fan/blower |
в–Ў Max A/C |
в–Ў Automatic Temperature Control |
в–Ў Mix/blend Рџ Economy |
Пап |
SYMPTOM |
|||
Рћ Does not work |
в–Ў Blows wrong temperature air |
Рћ No air comes out of vents |
РЎР? Rapid cycling |
D Noisy (explain) |
в–Ў Broken в–Ў Odor |
D Air comes from wrong outlets |
Рџ Blows fuse |
в–Ў Leaks |
Рџ Insufficient heat or cool |
Рџ Other (explain below) |
WHEN DOES IT OCCUR?
Рџ All the time Рџ Hot
Рџ When change controls only
EXPLAIN:
Рџ Cold Рџ Intermittent
в–Ў Other (explain below)
Рџ Right alter startup
Рџ Fan blower speed High / Med / Low
ELECTRICAL - RADIO - TAPE/CD PLAYER
SYMPTOM - MUSIC SYSTEM
Рџ Does not work Рџ Noisy
Рџ Controls do not work
Рџ Static
Рџ Blows fuse
Рџ Won’t load Рџ Won’t eject Рџ Poor reception Рџ Other (explain below)
Рџ Radio or player controls
SYSTEM AFFECTED
Рџ Radio only Рџ Tape player Рџ Speakers Рџ Antenna
DAM в–Ў FM
Рџ CD player Рџ Whole system
Рџ Front Рџ Rear
Рџ Clock
Рџ FM stereo LJ Graphic equalizer
Рџ Steering wheel buttons Рџ Phone
в–Ў Left Рџ Right
Рџ Rear seat controls
ALL OTHER ELECTRICAL ITEMS OR ACCESSORIES
Please list the complaint accessory or item and check any applicable symptom(s) from the list that follows:
Рџ Inoperable Рџ Noisy Рџ No control Рџ Erratic
Рџ Check light on or flashing Рџ Works improperly (explain below)
Рџ Blows fuse Рџ Intermittent Рџ Related syslem affected (explain below)
Рџ Inoperable Рџ Noisy Рџ No control Рџ Erratic
Рџ Check light on or flashing Рџ Works improperly (explain below)
Рџ Blows fuse Рџ Intermittent Рџ Related system affected (explain beiow)
WHEN DOES IT OCCUR?
Рџ Inoperable D Noisy Рџ No control Рџ Erratic
Рџ Check light on or flashing Рџ Works improperly (explain below)
Рџ Blows fuse Рџ Intermittent Рћ Related system affected (explain below)
All the time в–Ў Hot в–Ў Cold
Intermittent Рџ After runs for minutes
Рџ Other (explain below)
Just after starting - malfunctions for a while
Rough roads or bumps only
EXPLAIN:.
CUSTOMER NAME:
SHOP USE ONLY:
VIN#: MILES:
50T15063
Fig. 4: Symptom Check List - Page 3
PHONE NO.:
TECHNICIAN:
REPAIR ORDER NO:
ADVISOR*:
WATER LEAK - WINDNOISE
WATER LEAK Leak Occurs When?
Setting level в–Ў Any time it rains
Back lower than front (facing uphill)
Location of Leak (where water appears):
LF Door в–Ў RF Door
Рџ LF window L~H RF window
Under instrument panel
WINDNOISE: Location:
в–Ў LF Door в–Ў RF Door
D LF window Рџ RF window
Рџ Under instrument panel
Рћ While driving in the rain L~H Car wash only
Рџ Front lower than back (facing downhill)
LR Door в–Ў RR Door в–Ў Windshield в–Ў Rear window
LR window в–Ў RR window в–Ў Side door в–Ў Р—РёРїРіРѕРѕРіРЇ-РўРѕСЂ
в–Ў Rear door/rear hatch
LR Door в–Ў RR Door в–Ў Windshield в–Ў Rear window
LR window в–Ў RR window в–Ў Side door в–Ў Sunroof/T-Top
Рџ Rear door/rear hatch
EXPLAIN:
MANUAL TRANSMISSION - CLUTCH
в–Ў Slips
[U Odor present
в–Ў Squealing sound
SYMPTOM - MANUAL GEAR SHIFT
D Hard to shift D Doesn’t shift
IZ1 Grinds going into gear
IZ1 Noisy when in gear or neutral _
в–Ў Slips/pops out of gear
Рџ Noise (describe):
SYMPTOM - CLUTCH
D Hard to push в–Ў Fail to release
в–Ў Noise when pressing pedal down (describe): .
Рџ Chattering (grabbing) CD Pedal stays on the floor
в–Ў Cold
D Accelerating
D Upshift light stays on
в–Ў Upshift light doesn’t light
WHEN DOES IT OCCUR?
All the time в–Ў Light load
Heavy load
WHEN DOES IT OCCUR? When Engine Temperature is:
DHot
в–Ў Decelerating
EXPLAIN:
COMMENTS:
CUSTOMER NAME:
SHOP USE ONLY: VIN#:
MILES:
PHONE NO.:
TECHNICIAN:
REPAIR ORDER NO: ADVISOR*:
50.115064
Fig. 5: Symptom Check List - Page 4
INDIVIDUAL SYSTEM-BASED CHECK LISTS
NOTE: Have the service adviser fill out these forms with the customer whenever possible.
DRIVEABILITY - ENGINE - AUTOMATIC TRANSMISSION
ED Idle is too low
SYMPTOM (CHECK ALL THAT APPLY) ENGINE
"Service Engine SoonVMalfunction Indicator Light" on
D Hard siart/no start (cranks OK)
Won’t crank
CD Engine stalls
Рџ Engine miss
D Miss while driving
D Miss while driving
CD Hesitates, stumbles or sags
в–Ў Rh idl
в–Ў Rough idle
D Idle is too high
в–Ў City
Poor power/performance
Surge or chuggle, buck - jerk - skip
D Poor gas mileage в–Ў Highway
ED Ping, detonates
ED Sulphur/rotten egg odor
ED Backfires (popping noise) - underhood/tailpipe
ED Exhaust smoke ED Increased oil consumption
D Runs on after key is turned off
в–Ў Speed fluctuates without moving accelerator
ED Engine noise (explain):
OPERATING CONDITIONS (CHECK ALL THAT APPLY) HOW OFTEN DOES IT OCCUR? (Engine &/orTransmission)
ED Few minutes ED Few weeks CD Only during event miles CD Unknown
ED Always ED Few Seconds
Рџ Few hours ED Few days
Рџ Getting worse
Few months ED Variable
Every to
Other (explain):
Just started ED Getting better
ED Since new
WHEN DOES IT OCCUR? (Engine and/or Transmission) When Engine Temperature is:
в–Ў Cold ED Warm D Hot
ED All the time CD Only during warmup
Weather Conditions:
Cold-0 to 32В° F
Warm - 60 to 80В°F
Any environment
Humid
Very cold - below 0В°F
Cool - 32 to 60-F
Hot - above 80В°F
D Raining ED Dry
Snow/Ice в–Ў Wet roads
Other (explain):
(whine, rattle, groan, clunk, etc.)
в–Ў OthEr:.
TRANSMISSION
Рџ Does not shift properly ED Hard shift
в–Ў Will not shift в–Ў Up в–Ў Down
CD Will not shift into overdrive
CD Engine starts in other than "P" or "N"
ED Noise [describe):
Driving Conditions:
Light throttle ED Medium throttle в–Ў Hard throttle
Starting D At idle D Decelerating
Рџ Over bumps Рџ When shifting CD While turning
Cruising - steady at MPH ED While braking
ED Anytime в–Ў Uphill ED Downhill
D Highway CD City/town CD Stop and go
ED Between MPH and MPH
в–Ў Only with A/C or Defrost on
What Type of Fuel?
What Brand?
D Regular UL
Gasohol
Diesel #1
(whine, rattle, groan, clunk, buzz, etc.) Рџ Shifts into next gear too early ED Overdrive doesn’t work with speed control, but is
otherwise OK
Рћ Highway speed - shudder, surge, etc.
в–Ў Other:
EXPLAIN:
ED Midrange UL Рџ Elhanol в–Ў Diesel #2
When Gear Selector is in:
ED Reverse ED Drive/2
ED Park/Neutral ED Drive/3
Between Gears:
ED Premium JL
в–Ў Methanol
D Various brands
в–Ў Overdrive ED Drive/1
ED Park to R or D в–Ў Reverse/Drive в–Ў First/Second
ED Second/Third ED Third/Overdrive
REPAIR ORDER NO:
ADVISOR#:
CUSTOMER NAME:
SHOP USE ONLY: VIN#: 50HI50S4
Fig. 6: Engine Driveability
PHONE NO.:
MILES: TECHNICIAN:
& Automatic Transmission
BRAKES - STEERING - SUSPENSION
SYMPTOM
Vehicle pulls right - When
Vehicle pulls left - When
Рџ Steering wheel vibrates at MPH
Рџ Excessive play in steering
Рћ Erratic steering when braking
Рџ Poor steering wheel return after cornering
Рћ Suspension bottoms out Рџ Leans or sways in corners в–Ў Brake light on Рџ Traction control light on Рџ Uneven tire wear
Рџ Sits uneven
"Dog" tracks
ABS light on
Soft ride
в–Ў Wanders
Hard to steer
D Effort
Рџ Steering wheel off center
Shimmy/vibration (check box below for location)
D Front в–Ў Hear в–Ў Dont know
в–Ў Seat в–Ў Floor D Other
Brake pedal
в–Ў Pulses
в–Ў Noise
WHEN DOES IT OCCUR?
в–Ў Cold days D Hot days
Рџ Parking manuevers в–Ў At road speed
EXPLAIN:
Squeaks в–Ў Hard
Wetfrain
Рџ Accelerating
в–Ў Mushy
в–Ў All the time D Decelerating
Рџ Excessive travel Рџ Intermittent
CUSTOMER NAME:
PHONE NO.:
REPAIR ORDER NO:
SHOP USE ONLY: VIN#:
MILES:
TECHNICIAN:
ADVISOR*:
50РЎ15Рџ59
Fig. 7: Brakes, Steering, & Suspension
AIR CONDITIONING - HEATER - VENTILATION
SYSTEM OR AREA AFFECTED
Vent
Mix/blend
Air conditioner
Max A/C
SYMPTOM
Does not work
D Noisy (explain)
Leaks
в–Ў Heater в–Ў Defroster
1Z1 Automatic Temperature Control
D Blows wrong temperature air
Broken в–Ў Odor
Insufficient heat or cool
в–Ў Bi-Level Q Economy
D No air comes out of vents D Air comes from wrong outlets в–Ў Other (explain below)
в–Ў Fan/blower
Паи
LD Rapid cycling Рџ Blows fuse
WHEN DOES IT OCCUR?
в–Ў All the time в–Ў Hot
РЎР? When change controls only
в–Ў Cold в–Ў Intermittent
D Other (explain below)
в–Ў Right after startup
Рџ Fan blower speed High / Med / Low
EXPLAIN:.
CUSTOMER NAME:
PHONE NO.:
REPAIR ORDER NO:
SHOP USE ONLY: VIN#:
MILES:
TECHNICIAN:
ADVISORВ»:
50.415057
Fig. 8: Air Conditioning, Heater & Ventilation
ELECTRICAL - RADIO - TAPE/CD PLAYER
SYMPTOM - MUSIC SYSTEM
в–Ў Does not work в–Ў Noisy в–Ў Static
Рџ Controls do not work в–Ў Blows fuse
Рџ Won’t load Рћ Won’t eject CD Poor reception Рџ Other (explain below)
в–Ў AM в–Ў FM
Рџ CD player Рџ Whole system
в–Ў Front в–Ў Rear
в–Ў Clock
SYSTEM AFFECTED
Рџ Radio only Рџ Tape player Рћ Speakers Рџ Antenna
[H FM stereo РЎ Graphic equalizer
Рџ Steering wheel buttons РЎРџ Phone
в–Ў Left в–Ў Right
Рџ Rear seat controls
Рџ Radio or player controls
ALL OTHER ELECTRICAL ITEMS OR ACCESSORIES
Please list the complaint accessory or item and check any applicable symptom(s) from the list that follows:
в–Ў Inoperable D Noisy Рџ No control Рџ Erratic
в–Ў Check light on or flashing Рџ Works improperly (explain below)
D Blows fuse Рџ Intermittent D Related system affected (explain below)
в–Ў Inoperable Рџ Noisy Рџ No control Рџ Erratic
в–Ў Check light on or flashing Рџ Works improperly (explain below)
Рџ Blows fuse Рџ Intermittent Рџ Related system affected (explain below)
WHEN DOES IT OCCUR?
в–Ў Inoperable Рџ Noisy Рџ No control Рџ Erratic
Рџ Check light on or flashing Рџ Works improperly (explain below)
Рџ Blows fuse Рџ Intermittent Рџ Related system affected (explain below)
в–Ў All the time D Hot в–Ў Cold
Рџ Intermittent Рџ After runs for minutes
в–Ў Other (explain below)
EXPLAIN:
D Just after starting - malfunctions for a while D Rough roads or bumps only
CUSTOMER NAME:
SHOP USE ONLY:
VIN#:
MILES:
PHONE NO.:
TECHNICIAN:
REPAIR ORDER NO:
ADVISORВ»:
50B15058
Fig. 9: Electrical, Radio & Tape/CD Player
MANUAL TRANSMISSION - CLUTCH
в–Ў Slips
Рџ Odor present
Рџ Squealing sound
в–Ў Cold
Рџ Accelerating
SYMPTOM - MANUAL GEAR SHIFT
в–Ў Hard to shift в–Ў Doesn’t shift
Рџ Grinds going into gear
Рџ Noisy when in gear or neutral _
Рџ Slips/pops out of gear
в–Ў Noise (describe):
Рџ Upshift light stays on III Upshift light doesn’t light
WHEN DOES IT OCCUR?
в–Ў All the time D Light load
Рџ Heavy load
SYMPTOM - CLUTCH
РЎР? Hard to push Рџ Fail to release
Рџ Noise when pressing pedal down (describe):
EH Chattering (grabbing) в–Ў Pedal stays on the floor
WHEN DOES IT OCCUR? When Engine Temperature is:
DHot
Рџ Decelerating
EXPLAIN:
CUSTOMER NAME:
PHONE NO.:
REPAIR ORDER NO:
SHOP USE ONLY: VIN#:
MILES:
TECHNICIAN:
ADVISOR*:
50.115056
Fig. 10: Manual Transmission & Clutch
SQUEAK - RATTLE - NOISE CONDITIONS
Don’t know
Don’t know
Don’t know
Don’t know
Don t know
Don t know
в–Ў Since new
Braking
Idle out of gear
On turns
Idle in gear
AREA OF NOISE
Left
Left
Left
Left
Left
Left
Console
Right
Right
Right
Right
Right
Right
Other
Center
Center
Center
Center
Center
Center
Engine Compartment
Front Suspension
Rear Suspension
Passenger Compartment
Instrument Panel
Doors
Rear seat area
NOISE SOUNDS LIKE
Light metal
Scraping
Intermittent
Roars в–Ў Ticking в–Ў Whine
Other
Knocks в–Ў Hard metal
Squeaks в–Ў Rattles
HOW OFTEN DOES IT OCCUR?
в–Ў Just started
в–Ў Continuous в–Ў Often
WHEN DOES IT OCCUR?
All the time в–Ў Speed в–Ў RPM в–Ў Only moving
Hard throttle в–Ў Light throttle в–Ў Decelerate в–Ў Steady speed
Рџ Hot days в–Ў Cold days в–Ў Humid or rainy в–Ў Temperature
Рџ Heavy bumps в–Ў Light bumps в–Ў Smooth pavement
EXPLAIN:
CUSTOMER NAME:
SHOP USE ONLY:
V1N#:
MILES:
PHONE NO.:
TECHNICIAN:
REPAIR ORDER NO:
ADVISOR*:
50F15060
Fig. 11: Squeak, Rattle, & Noise Conditions
WATER LEAK - WINDNOISE
WATER LEAK Leak Occurs When?
Setting level в–Ў Any time it rains
Back lower than front (facing uphill)
Location of Leak (where water appears):
LF Door в–Ў RF Door
LF window в–Ў RF window
Under instrument panel
While driving in the rain в–Ў Car wash only
Front lower than back (facing downhill)
LR Door в–Ў RR Door в–Ў Windshield в–Ў Rear window
LR window в–Ў RR window в–Ў Side door в–Ў Sunroof/T-Top
в–Ў Rear door/rear hatch
RF Door
RF window
WINDNOISE: Location:
LF Door
Рџ LF window
Under instrument panel
EXPLAIN:
LR Door в–Ў RR Door в–Ў Windshield в–Ў Rear window
LR window в–Ў RR window в–Ў Side door в–Ў РРёРїРіРѕРѕ(РЇ-РўРѕСЂ
в–Ў Rear door/rear hatch
CUSTOMER NAME:
SHOP USE ONLY: VIN#:
MILES:
PHONE NO.:
TECHNICIAN:
REPAIR ORDER NO:
ADVISOR*:
50TI5055
Fig. 12: Water Leak & Wind Noise